Privacy Concerns

• What is your contact ilakta.com?
• In a nutshell, what’s your privacy policy?
• What do you do with the information you collect?
• How do you use this information?
• What’s in my ilakta.com account?
• What are Cookies?
• What is the mission and objectives of ilakta.com?
• Who is ilakta.com part of?
• Do you give trade discounts?
• Who delivers the products?
• Do prices include delivery ? If no, how much does delivery cost?
• What happens once i place an order?
• How do you achieve price savings on your product range?
• What do I do if I have a complaint, how do I report it?
• How can I contact ilakta.com?
• Are your products guaranteed?
• If i cannot find a product on the website. Can you obtain it for me?
• Why shop at ilakta.com?
• Forgotten password reminder?
• Wish list?

Q. What is your contact iLakta.com ?

For  enquiries: If you have a query, whether it is relating a manufacturer or a particular type of product you can email us at enquiries@ilakta.com
For Sales: If you wish to purchase an item and would prefer not to use our online shopping cart system you can email us at sales@ilakta.com   
For deliveries: Following acceptance of your order, if you have any queries in relation to your delivery you can email us at deliveries@ilakta.com
For Support: For customer service related matters you can email us at support@ilakta.com
Accounts: For account enquiries you can email us at accounts@ilakta.com

For all inquiries you can call at (011) 9734

Q. In a nutshell, what’s your privacy policy?

iLakta.com and its parent company, Syrian Financial Group  (SFG) want you to know that your privacy is of utmost concern to us.  iLakta.com believes that all personal information should be kept private and confidential. We do not release or sell your personal data to anyone and we’ve taken every precaution to prevent outside sources from acquiring any portion of your personal information. For more information refer to our complete Privacy Policy.

Q. What do you do with the information you collect?

Any personal information you provide us with through iLakta’s web site is maintained in private files on our secure Web server and our internal systems. We collect information when you register or update your account, log-in, place an order, register to receive our emails, and shop online.

Q. How do you use this information?

When you place an order on iLakta.com , we use the information provided to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. When you provide an email address during checkout, you will also receive order and shipping confirmation to the specified email.

Q. What’s in my ilakta.com account?

Personal information relating to you and your order history. That’s it. And you can access your iLakta account by entering your username and password. After providing your password, you can edit or delete your information at any time through the 'my account' page. If you forget your password, you can request for it to be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. If you request to have your password emailed to you, your credit card information will be deleted from your profile for security reasons.

Q. What are Cookies?

Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer. We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our web site. We welcome your comments and feedback. Simply fill out the form below and we will respond to your inquiry within 24 hours or less!

Q. What is the mission and objectives of ilakta.com?

 iLakta.com aims to deliver its services and top brand products throughout Syria at competitive prices and fast delivery times. 

Q. Who is ilakta.com part of?

iLakta.com is a product of Syrian Financial Group (SFG) that aims to deliver to its clients the largest choice of electronics and home appliances database at discounted price through the click of a button.

Q. Do you give trade discounts?

Our prices are very competitive. However, if you are buying in bulk, please contact our designated sales team on (011) 9734 to discuss your requirements. Please note that we do not provide trade discounts or any other discounts other than those given on our website.

Q. Who Delivers the products?

 iLakta.com has its own delivery team.

Q. Do prices include delivery ? If no, how much does delivery cost?

Since the prices are offered at a discount price, delivery charges will be extra.  The delivery charges are based on the location and type of products.  The delivery charges will be displayed separately when ordering a product online and will not be included in the price of the product.  This is based on Sunday to Thursday deliveries only.

Q. What happens once I place an order with iLakta?

Once you have placed an order with iLakta.com we will send you by e-mail your order details, and one of iLakta’s representatives will call you.

Q. How do you achieve price savings on your product range?

We have a dedicated a buying team securing savings from all major suppliers local and international. We are able to provide top quality brands at extremely competitive prices. We aim to pass on our savings to the consumer.

Q. What do I do if I have a complaint, how do I report it?

If you have a complaint, please either e-mail us at support@ilakta.com or speak to one of our representatives at 9734

Q. How can I contact ilakta.com?

In order to provide you with choice we are contactable on any of the following, Alternatively if you have a specific enquiry please use our contact form or one of the following email addresses:
Enquiries: If you have a query, whether it is relating a manufacturer or a particular type of product: enquiries@ilakta.com
Sales: If you wish to purchase an item and would prefer not to use our online shopping cart system: sales@ ilakta.com
Deliveries: Following acceptance of your order, if you have any queries in relation to your delivery: deliveries@ilakta.com
Support: For customer service related matters .
support@ilakta.com
Accounts: For account enquiries:accounts@ilakta.com
Telephone: (011) 9734

Q. Are your products guaranteed?

All our products carry the manufacturers guarantees and warranties. Depending on the product  and manufacturer, the guarantees will vary.  Depending on the manufacturer and/or type of product being purchased.
If you require details of warranties/ guarantees for specific products, please contact our team either via: e-mail or phone.

Email: support@ilakta.com
Telephone: (011) 9734

Q. If i cannot find a product on the website. Can you obtain it for me?

If you are unable to find a product on our website or you believe that we do not stock a particular product then please contact our team either on enquiries@ilakta.com  or (011) 9734.
We will try to help you purchase the product that you are looking for.
Email: support@ilakta.com
Telephone: (011) 9734

Q. Why shop at ilakta.com?

iLakta.com is providing consumers with an alternative to using high street retail shops or the limited number of websites to purchase all kinds of products.
The website displays thousands of branded products aiming to encapsulate all ends of the market from necessity low cost products to competitively priced luxurious goods.
 iLakta.com is all about quality. We have invested a lot of time and money into creating an extremely user friendly website, to ensure an enjoyable and easy shopping experience for you. Through our experience and research we understand that a good business is not just a brilliant website or retail store but also the quality of service provided.
For this reason we have invested plenty of time to ensure that our online systems are as efficient as possible as well as ensuring it is convenient for the consume.  Moreover, iLakta still gave the consumer the option to contact its staff by telephone. We believe that the entire quality experience differentiates us from our competitors and that you will be able to notice the difference too.
We are interested in hearing from you. If you wish to provide us with any feedback or if you have any comments on how our website or how our service could be further improved then please contact: support@ilakta.com  

Q. Forgotten password reminder

If a customer has forgotten a password, ilakta.com allows recovering the lost account information by entering valid e-mail address (the one the customer used for the registration), and the customer will receive an updated password shortly on his or her email.

Q. Wish list

Registered customers can create their wish list of products they want (for a wedding or birthday, etc.), and share their account information with friends and family members, everyone who can browse and purchase products.

Q. What is your contact information if I need help?

If you need real time assistance, call us at (011) 9734 and start talking with one of our representatives!